Success in writing at work is defined by your reader’s response to the message you deliver. A satisfied audience means you are respected and your expertise is trusted. In particular, you succeed as a writer when your readers

1. get what they need
2. find what they need easily
3. understand what they find easily
4. are satisfied along with other stakeholders

That list paraphrases the four principles described in the international standard, ISO 24495-1:2023. This course is organized around these "plain language" principles.

I know some experts perceive “plain” language as undesirable or even an offensive idea. For now, I ask you to suspend that belief. I am willing to bet that, after the course, you will see that the plain language approach results in success as an expert at work.

• The good news: I have helped thousands of professionals improve their written communication skills. I can help you, too.
• The less good news: Writing is a behavior, and behavior is difficult to change. It requires sustained effort, which requires commitment.
• The best news: What you learn today can be applied to communicating your expertise more efficiently and with greater success tomorrow.

Watch the video to understand how the course works and how to get the most out of your learning experience.

[video coming soon to explain how to access answers to practice quizzes and activities]